The State Department for Public Service has begun re-engineering its business processes in order to realign and improve service delivery efficiency and effectiveness.
Procedures in Business Re-engineering is the examination of service delivery processes in light of the mandate and customer expectations, as well as the choice to make suitable adjustments to minimize service turn-around time, service quality, service cost, and convenience and excellence in service delivery.
During her remarks at the Kenya School of Government, Nairobi, during the official beginning of a two-day course on Business Process Re-engineering, Public Service Principal Secretary Mrs. Kimonye said that the State Department review of its business processes is timely and that other ministries and departments should do the same in order to address existing gaps and streamline service delivery.
“The State Department has already mapped out its activities. This is the perfect time to ensure that all processes within the department garner 90-100%,” she said.
The Principal Secretary also pointed out that there is need for processes that speak to each other in order to reduce back and forth and to enhance service delivery.
“Identify what are the cross cutting services in order to make the processes quicker and effective and cut the system that make it too costly for customers both in time and money,” said Mrs. Kimonye.
The State Department of Public Service is responsible for the transformation of the public service, provision of policy direction on Human Resource, career management for public servants, management of Human Resource Information System among other functions.
The two day workshop is being attended by State Department of Public Service Heads of Department and other ministry staff.
The post Public Service Re-Engineers Business To Improve Efficiency appeared first on Uzalendo News.