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KPLC Acts After Technicians Disconnect Customer Over Brother’s Debt

  • The Kenya Power and Lighting Company (KPLC) has taken action after a customer’s electricity was disconnected over his brother’s power bills arrears.

    On Friday, January 28, Kenya Power announced that it had reconnected Richard Ngure’s power after an uproar from Kenyans.

    Further, the power utility company stated that it was taking disciplinary action against the technicians involved in the matter.

    File image of Kenya Power technicians making repairs

    An undated image of Kenya Power technicians making repairs

    Kenya Power Twitter

    Ngure’s plight went public after he shared on social media that his power had been disconnected by Kenya Power technicians so that he could pressure his brother to pay a Ksh133,000 pending bill.

    On Tuesday, January 25, Ngure shared that Kenya Power’s actions cost him 220 chicks in his brooder.

    Ngure stated that Kenya Power officers stormed his home and disconnected his electricity without prior warning yet he did not have any arrears.

    When he inquired why they had disconnected his power, Kenya Power employees attached to the Nyeri regional office allegedly told him that they had taken the action in order to force his brother to offset his outstanding debt.

    “Yesterday during morning hours staff (Workers) from KPLC Nyeri came and disconnected my line. I asked them why disconnect yet I had no bill unsettled. 

    “They gave me a simple but annoying answer: Your brother has a bill amounting to Ksh133,000. For him to pay the amount, we have to disconnect your line so that you pressure him to pay the bill,” Ngure narrated.

    He further told Kenya Power that he was forced to visit their offices in Nyeri to report the matter only to be met with the same answer at the customer service desk.

    “Today I went to the customer service desk (2:30pm) In Nyeri Town, Diana Plaza desk number 2. I submitted my complaints to the staff who was a lady. Here is the answer she gave me: This is the new law KPLC are using.

    “I asked the lady whether it is fair for me to suffer or rather to lack the light because my brother has a bill and we don’t share the same account! She didn’t answer the question. That is why I have decided to air my complaints on your page,” he added in his post on the Kenya Power Facebook page.

    When the issue was shared on social media, Kenyans from all walks of life demanded answers from Kenya Power, as they termed the actions as illegal.

    Kenya Power building in Nairobi CBD.

    Kenya Power building in Nairobi CBD.

    File

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