Business

Safaricom Charts New Path for ICT Solutions for Businesses

Are you running a business but keep scratching your head, always, because the efficiency has dipped and profits narrowed? Does your physical location almost always get close to zero traffic?

Since the onset of the corona virus, businesses have transitioned to online operations even as people stayed home, trying to curb the spread of the virus. And even though the restrictions have been slowly phased out and people returned to their normal lives, online operations still remain the core of most businesses.

This means that customers today are exposed to products and services from around the world from a click of a button. This means the competition in the various industries is now global. To remain competitive, therefore, businesses need to play at a global market level by leveraging technology to realize:

  • Business growth
  • Decreased costs
  • Increased efficiency
  • Improved security
  • Increased customer satisfaction

Over time, organizations have faced the challenge of digitizing their operations to meet changing customer needs. This entails finding ways of increasing efficiencies not only in day-to-day operations, but also enhancing their customers’ experience to drive growth.

With this in mind, Safaricom Tech Solutions is helping businesses to be Built for Bigger by working towards being the technology solutions partner of choice for businesses by providing them with tech solutions such as cloud computing, cyber security, and Internet of Things (IoT).

Safaricom’s Offerings

Safaricom has the following 5 product categories under ICT offerings:

Cloud computing: provides the customer with a virtual environment (cloud) where they can store valuable business information. The company has partnered with public cloud providers to resell their cloud solutions including email and hosting services, communication and collaboration tools, storage and disaster recovery solutions etc.

Digital Business Solutions: Involves developers developing solutions for customers based on their needs. These can be mobile and/or web applications, or integrations required to ensure systems that need to work together are securely integrated. These services support automation of simple to complex business operations and processes.

Cyber Security: As businesses move their operations online, risks of cyber attacks increase, hence the need for cyber security solutions to guard business operations against attacks that could cause them service interruption, customer experience, brand reputations, etc.

Internet of Things (IoT): In order to increase efficiency, there is need to connect things to things and things to people. These IoT solutions include asset tracking and utility management, etc.

Consulting Services: Given Safaricom’s capabilities and experiences with these mew technologies, they can offer support in establishing where you are in the digital journey, draw a strategy, and support you to execute it.

Why Choose Safaricom?

  • Leading telecommunications service provider with a wide network coverage
  • Understanding of the use of technology in various business settings from past executions with customers in various industries
  • A pool of certified engineers in various technologies who can provide world class services with local support
  • Strategic partnerships with world class technology providers such as Amazon Web Services, Microsoft, Google, Huawei, and Fortinate
  • Experience with the use of these technologies to run businesses more efficiently

Safaricom Business Unit has in the last 13 years provided services to Kenyan Enterprises, which are segmented into Micro enterprises (MSMEs), Small and Medium Enterprises (SMEs), Large Enterprise organizations (LEs) and public sector.

See Also:

Safaricom’s Revamped Mpesa for Business Offering is a Big Win for SMEs


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