CCI Global, the largest international contact centre operator in Africa, has announced plans to move to a purpose built, state-of-the-art five-story tower office in Tatu City, creating more than 4,000 jobs for Kenyans.
CCI’s facility will be developed by Gateway Real Estate Africa (GREA), a private development company specialising in turnkey construction.
CCI first entered the Kenyan market in 2016, providing services in operation of outbound, inbound and webchat multi-channel contact centres, serving leading international brands, primarily in the mobile, technology, telecommunications and financial industry sectors.
CCI said the expansion was driven by unprecedented demand for the company’s young, highly skilled workforce which has swelled to over 2,000 agents in the last 12 months. The facility at Tatu City, scheduled for completion in Q4 2023, will double the firm’s capacity to more than 4,000 seats in a single location.
“CCI’s business in Kenya, which serves well-known American, British, Australian and other international brands, continues to accelerate, thanks to our dynamic workforce, quality assurance and operational excellence,” said Mark Chana, CCI’s Chief Operating Officer. “We are excited to build CCI’s home at Tatu City, in a business-friendly environment that focuses on the welfare of our employees.”
CCI’s contact centre will provide business process outsourcing, or BPO, that supports the whole customer lifecycle in both traditional voice interactions as well as digital.
As part of the development, Tatu City, which is owned and developed by Rendeavour, will construct a transport hub to accommodate CCI’s thousands of employees.
“The Tatu City ecosystem – with homes, businesses, schools, parks and other amenities – is the ideal location for CCI’s operations and employees,” said Stephen Jennings, Founder and CEO of Rendeavour. “A first mover in all aspects, CCI embodies the global shift of businesses from congested urban areas to decentralised environments like Tatu City that provide live-work-play solutions for employees and investors alike.”
The CCI office at Tatu City is the latest in a strategic partnership between GREA and Rendeavour, which spans commercial, warehousing and logistics developments at Rendeavour’s new cities in East and West Africa.
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