Kilamanjaro Restaurant has categorically denied claims made by one customer accusing the establishment racial discrimination.
In a statement, the eatery has sought to shed light on an incident involving a female customer who made the claims on social media.
The customer claimed that she was racially discriminated against by the restaurant’s management by being told to move to another table after another customer came in.
The woman, who goes by the name Gladly Nelly on her Facebook page, claims that she went to Kilimanjaro restaurant on Banda street and took one of the tables on the balcony. She says the menu was brought to them but before they could order, one of the waiters asked them to move to another table because an another customer and his four-year-old daughter wanted to sit on that spot.
“We started to protest because how (sic) can they ask us to move and then the story changed to that the Arab man already reserved by calling. We knew that was a lie. He just wanted that specific table,” she wrote on her Facebook page.
She also alleges that the waiter was rude and practically yelling at them by this point.
“He then called the manager to tell him to ask us to leave and this time the claim was that we needed to go because yesterday we stayed at the same spot; table 65 for 4 hours and we made them loose so many customers. We just left because we didn’t want to cause a scene in front of the Arab man and his child. We couldn’t believe that this could happen to us in our own country,” she added.
But in response, the restaurant has said they have CCTV footage to prove that what the aggrieved customer wrote on social media is untrue.
According to the restaurant, the woman stayed at the eatery for more than six hours and not four. The restaurant also said the said customer had walked in and pushed the reserved tag away. When she was informed that the table was reserved she started hurling abuses and threatening staff.
“Noticing the family, she walked out protesting and saying she was racially discriminated and threatened our staff in her own words. ‘You will see what I will do’…. She took it to social media and made allegations that we have racially discriminated against her,” Kilimanjoro said in a statement.
The restaurant also said that after the woman made the claims, they called her to apologise and even invited her for a meal of her choice.
According to the restaurant, the woman’s claims have seriously damaged their public image with people calling them racists.
“We condemn in the strongest terms possible racism, promoting and supporting injustice against anyone based on the colour of their skin, social status or region,” the restaurant said.
But the aggrieved client on her part claims the restaurant has retracted its apology and is threatening to take legal action if she doesn’t delete her post.
The controversy has elicited an online debate with Kenyans giving varied views on the incident.
Kilimanjaro has every right to reserve seats just like any other restaurant or club, for ANY CLIENT, no way am walking in and seating at a table clearly stated “RESERVED” then be dramatic about it, talm bout racism. Are you normal?
— S3NS3II (@S3NS3IIH) June 1, 2022
Yes Kuna racism in a number of hotels and clubs in Nairobi, but Kilimanjaro?
There is no place I have found to be as welcome as Kilimanjaro
That person who was accusing them probably had their own agenda
Unless I don’t know
— Kerry 🇰🇪 (@kerubo_hillary) May 31, 2022
Kilimanjaro has a better communication team than Alchemist.
— Winnie Ateaze (@WAteaze) June 1, 2022
jamia Kilimanjaro will never do such a thing. I have been customer on daily basis since they open and they have friendly staff who I am shocked anyone could accuse the racism. this lady had her own motive
— Peter Lkayo (@PeterLkayo6) June 1, 2022
I have been your customer since the first kilimanjaro in eastleigh. Long before you ventured into cbd. The service is top notch. ‘Racism’ is a word that does not even exist in your dictionary. Can we talk about the food Gladly Nelly?
— karuga leonard (@Karugaspishz) May 31, 2022
Kenyans reaction to the racist allegations against Kilimanjaro is clearly telling what kind of establishment Kilimanjaro is. An all inclusive establishment that serves the best foods at competitive prices! https://t.co/t3GyVqmGEP
— Kizangila (@Esq_Kizangila) June 1, 2022