New Number Plate: NTSA Offers Alternative Service After System Collapses

  • The National Transport and Safety Authority (NTSA) asked Kenyans experiencing difficulty with the new number plate application to physically visit their offices.

    In a service update released on Tuesday, February 14, NTSA addressed a glitch that recorded double entry in the application process.

    The Authority acted upon complaints by a section of Kenyans complaining of an error message on its website that denied their entries, citing already-existing data.


    A snapshot of NTSA issuing an update on the new licence plate application service on its website on February 14, 2023.


    “There is already a pending application in progress. Please use the relevant view pending transaction,” the message read in part.

    Consequently, NTSA asked all those who encountered the challenge to physically visit any of their offices countrywide.

    “We urge clients encountering this error message to visit the centre where the logbook was issued, and carry original copies of the same and their national ID for identification,” the clarification read in part.

    The institution confirmed that its staff would complete the pending process and initiate the plate application.

    Earlier, the agency responded to queries by motorists who claimed that images they uploaded on the website during the application were rejected.

    “When submitting an application for replacement of the number plate, ¬†always upload a coloured copy of the original logbook and pictures of the current number plates. They should be in PDF,” NTSA stated.

    NTSA has been on standby to provide assistance to Kenyans who are making the change to the new generation number plates.

    On February 6, the Authority clarified reports that the modern plates would be repossessed from motorists over failure to present a letter confirming the change.

    Photo collage of number plates impounded during an operation and vehicles along Thika Road in Nairobi

    Photo collage of number plates impounded during an operation and vehicles along Thika Road in Nairobi.

    Bizna Kenya / Metropol TV

Beryl Onyango

Beryl Onyango is a CPA and economics degree holder who has dedicated her career to helping others navigate the complex world of finance. Beryl has spent the past 3 years working as a finance specialist in a fintech company and has 6 years of experience in finance, working with a diverse range of clients and industries. Beryl's expertise lies in budgeting, saving, investing, and retirement planning, but she also has a deep understanding of various other areas of finance. She is interested in financial technology and how it changes how we manage our finances. As a finance writer, Beryl has been sharing her insights and knowledge through her writing, covering various finance and personal finance topics. Her goal is to educate and empower individuals to take control of their finances and achieve their financial goals. In addition to her professional experience, Beryl is a lifelong learner, always seeking to expand her knowledge and stay up-to-date with the latest developments in finance. She is also a strong communicator, able to explain complex financial concepts in a clear and easy-to-understand manner. Beryl believes that financial literacy is the key to achieving financial success, and she is dedicated to helping others achieve their financial goals.

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