Carrefour introduces self-service shopping


Thursday March 30 2023


Carrefour Supermarket in Mombasa. FILE PHOTO | NMG

Retail chain Carrefour has introduced a self-service checkout at its Westgate Mall allowing customers to shop and complete purchases without the assistance of cashiers.

The counters enabling the service feature digital screens and hand-held barcode readers for shoppers to scan items and pay using cashless options including M-Pesa.

Dubai-based Majid Al Futtaim, the exclusive holder of Carrefour’s franchise in Kenya said the service which is reserved for shoppers with less than 15 items, will be rolled out in other stores across the country in the coming months.

Read: Carrefour Kenya hires new country manager

“We are proposing a new fast solution for payment when customers complete their shopping at Carrefour,” said Christophe Orcet, Majid Al Futtaim retail regional director for East Africa.

To access the service, customers will click ‘Start’ on the digital screen, scan their items using the barcode reader and complete the transaction by tapping ‘Finish & Pay’.

Mr Orcet noted the self-checkout service by Carrefour is the first of its kind in Kenya, offering customers quick transactions and ending inconveniences caused by long queues.

Carrefour has implemented the quick and convenient service in other markets where it operates including in the Kingdom of Bahrain and Qatar.

“Customer feedback in the markets where the service has been rolled out is extremely positive,” he said.

Carrefour operates 19 outlets in Kenya, 15 of which are located in Nairobi while Kisumu and Mombasa are home to two stores each.

Read: Carrefour ends absence from Nairobi city centre

In November last year, the retail chain opened a branch in Nairobi’s central business district (CBD), ending its absence from the city centre where its rivals have operations.

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Beryl Onyango

Beryl Onyango is a CPA and economics degree holder who has dedicated her career to helping others navigate the complex world of finance. Beryl has spent the past 3 years working as a finance specialist in a fintech company and has 6 years of experience in finance, working with a diverse range of clients and industries. Beryl's expertise lies in budgeting, saving, investing, and retirement planning, but she also has a deep understanding of various other areas of finance. She is interested in financial technology and how it changes how we manage our finances. As a finance writer, Beryl has been sharing her insights and knowledge through her writing, covering various finance and personal finance topics. Her goal is to educate and empower individuals to take control of their finances and achieve their financial goals. In addition to her professional experience, Beryl is a lifelong learner, always seeking to expand her knowledge and stay up-to-date with the latest developments in finance. She is also a strong communicator, able to explain complex financial concepts in a clear and easy-to-understand manner. Beryl believes that financial literacy is the key to achieving financial success, and she is dedicated to helping others achieve their financial goals.

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